Here you will find information on our refund and returns policies for both digital products, as well as physical products.

Overview

At Behind the Designs we always strive to make each of our customers happy. Before contacting us, please review the policies below as you might already find the answer to your question(s). If you haven’t found an answer to your question please feel free to reach out to us.

Digital Products

Due to the instant download nature of our digital products, we do not accept returns, exchanges or grant refunds. Each digital download product specifically states this in the description. But, if you have any issues or concerns with accessing a digital download you purchased, please feel free to reach out to us.

Handmade Products

Great care is taken to accurately describe each handmade product. Due to the custom and unique nature of our handmade products, we do not accept returns, exchanges or grant refunds.

Planner Destash

Items marked “planner destash” are final sale. Great care is taken to accurately describe each planner destash item. We do not accept returns, exchanges or grant refunds on these items.

Physical Products

Refunds and exchanges on physical products (not defined above) are considered on a case-by-case basis.

Refunds

In some instances we may grant a refund. If this happens you will be required to return the product to us in its’ original condition and it must be postmarked within 3 days from the date you received your order. You will be responsible for any return shipping costs.

Once the product has been received and we have established it is in good condition, we will apply a refund to your original form of payment minus shipping costs (to send to you).

Exchanges

Information coming soon!

Gifts

Information coming soon!

Get Help

Again, at Behind the Designs we always do our best to keep our customers happy with each purchase. Feel free to reach out to us with any questions related to refunds and returns.